Stop AI from Recommending Discontinued Products
AI systems are recommending products or services you no longer offer, frustrating potential customers. Learn how to clean up your AI presence.
Symptoms
You might have this problem if you're experiencing:
AI recommends products you've sunset or discontinued
Users ask about features from deprecated versions
Old product names appear in AI recommendations
AI doesn't know about your latest product lineup
Common Causes
This problem is usually caused by:
Discontinued product pages still live and indexed
No clear indication of product discontinuation
Old product content has more authority than new
Product lifecycle changes not reflected in content
External sites still reference old products
How to Fix It
Follow these steps to resolve this issue:
Redirect discontinued product pages to current alternatives
Create 'product sunset' announcements with migration paths
Update all references to discontinued products
Add 'discontinued' notices and alternatives to old pages
Build authority for current products with fresh content
Contact external sites to update their information
Prevention Tips
Prevent this problem from happening again:
Create a product lifecycle content strategy
Plan content updates when discontinuing products
Maintain redirects for all deprecated URLs
Test AI knowledge after product changes
Helpful Resources
Other Common Problems
Not Appearing in ChatGPT Recommendations
Your competitors show up when users ask ChatGPT for recommendations, but your brand is nowhere to be found. Here's why and how to fix it.
AI Giving Outdated Information About Your Brand
AI assistants are telling users wrong or outdated information about your company, products, or services. Learn how to correct this.
Competitors Being Recommended Instead of You
When users ask AI for solutions in your category, competitors get mentioned while you're invisible. Here's how to change that.