Make Your Documentation Discoverable by AI
Users ask AI for help with your product but it can't find or cite your documentation. Get your docs into AI knowledge.
Symptoms
You might have this problem if you're experiencing:
AI gives generic answers instead of citing your docs
Users report AI couldn't help them with your product
Technical questions get wrong or incomplete answers
Competitor documentation gets cited instead of yours
Common Causes
This problem is usually caused by:
Documentation behind authentication or paywalls
Docs in formats AI can't parse (PDFs, apps)
Poor SEO structure in documentation
Documentation not linked from main site
No clear hierarchy or navigation in docs
How to Fix It
Follow these steps to resolve this issue:
Make documentation publicly accessible without login
Publish docs as HTML pages, not just PDFs or apps
Implement proper heading hierarchy in docs
Link documentation prominently from your main site
Add TechArticle and HowTo schema to doc pages
Create an llms.txt file pointing to key documentation
Prevention Tips
Prevent this problem from happening again:
Design documentation for both humans and AI
Test AI's ability to answer questions from your docs
Maintain clear documentation structure
Monitor documentation crawling in server logs
Helpful Resources
Other Common Problems
Not Appearing in ChatGPT Recommendations
Your competitors show up when users ask ChatGPT for recommendations, but your brand is nowhere to be found. Here's why and how to fix it.
AI Giving Outdated Information About Your Brand
AI assistants are telling users wrong or outdated information about your company, products, or services. Learn how to correct this.
Competitors Being Recommended Instead of You
When users ask AI for solutions in your category, competitors get mentioned while you're invisible. Here's how to change that.