Healthcare Tech200-500 employees

How a Healthcare Tech Company Corrected AI Misinformation and Grew Citations 200%

A healthcare technology company discovered AI was giving incorrect information about their product. They turned the problem into an opportunity.

Key Results

95%

Accuracy Rate

Improvement in AI accuracy about their products

200%

Citations

Increase in accurate AI citations

-45%

Support Tickets

Reduction in tickets caused by AI misinformation

+38 pts

Trust Score

Improvement in prospect trust survey scores

The Challenge

AI assistants were providing outdated and incorrect information about this healthcare tech company's products and capabilities. This was causing confusion among prospects and damaging their brand reputation. They needed to both correct the misinformation and establish accurate AI visibility.

The Solution

We conducted a comprehensive audit of AI misinformation, then implemented a content strategy designed to correct inaccuracies while building positive visibility. This included updating documentation, creating authoritative content, and implementing detailed product schema.

Timeline: 60 days

Services Used

AI Misinformation AuditContent Correction StrategyDocumentation OptimizationOngoing Monitoring

"AI was actively hurting our brand with wrong information. Now it's one of our strongest awareness channels. The turnaround was remarkable."

Chief Marketing Officer

Healthcare Technology Company

Key Takeaways

AI misinformation is a real risk that must be monitored

Correction requires comprehensive content strategy, not just fixes

Healthcare companies face unique accuracy requirements

Turning negative AI presence into positive can happen quickly

Ready to Achieve Similar Results?

Let's discuss how we can help your healthcare tech company improve AI visibility.

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